FAQ

Below, we try to answer some of the more common questions about .strandberg* guitars. This page will be continuously populated with more questions as they come in. If you e-mail us a question at support@strandbergguitars.com, chances are that we will put the answer here and ask you to read it here.

Frequently Asked Questions

Payments

During checkout, you may choose a payment method. If you choose bank wire transfer, you will receive an invoice with instructions on how to pay, and the order is placed in an “On Hold” status. We will keep the order in this state for up to a week before contacting you, and if we receive no response or payment, the order will be cancelled.

We prefer payment by credit card, and accept Visa and Mastercard. We charge no extra fees for card payments, and all your payment and personal information is managed securely via SSL encryption by our payment provider DIBS, who are certified according to PCI-DSS. Your information is only used by ourselves to fulfill your order, and never shared with third parties.

DIBS - Payments made easy

Ordering/Shipping/Returns

Where can I try a .strandberg* before I buy one?

Begin by checking out the .strandberg* Finder and see if there is a guitar near you that you can try. (And do remember to register your guitar so it will appear there when you purchase. We raffle off prizes monthly to those that are registered.)

We do have a few select dealers that have .strandberg* guitars in stock, and they will also appear there.

Can I return my guitar if I’m not happy with it?

We have a 2-week no questions asked, free return policy for the Boden OS guitars, as long as it is returned in the original packaging in the condition you received it in (i.e. no wear and tear or obvious signs of use). These are production guitars with fixed specifications and are available for immediate shipping at the time of order. If you are based in the continental USA or within the EU, the return shipping is free, but if you are based elsewhere, we will ask you to pay the return shipping in the event you are not happy with your purchase.

The custom shop guitars are built to your specifications and materials are sourced at the time of order. Hence, we are unable to take returns on them without a re-stocking fee in the event that it doesn’t work out at all.

In particular, the above means that we meet the requirements of the Swedish “distans- och hemförsäljningslagen (2005:59)”.

I damaged my guitar but still want to return it under the 2-week free return policy. How does this work?

Our 2-week free return policy requires that the guitar is returned in its original condition in the original packaging. There must be no signs of wear or use on it, and it must be free of damage. Generally speaking, with our satin matte finishes, there is no easy way to restore a damaged finish. This means the damaged guitar that you returned will have to be sold again in “used” condition. When we do this, we generally discount 15-20%. This means that you have to count on at least a 15% reduction in the refunded amount if you return a damaged guitar, which was sold as “new”. If you bought a guitar that was already discounted due to some pre-existing damage, the situation may be different.

Can you send me a picture of my build while it is being built/before it’s shipped?

We do periodically post pictures of Made to Measure builds on Facebook and the development blog. We are not equipped to take pictures of the custom shop guitars in production.

How long is the wait time for a Made to Measure guitar at the moment?

The Made to Measure guitars are subject to a wait list, and the list is quite long. We can say two things:

1. We are continuously increasing the production capacity and streamlining our processes so that we can meet the demand as quickly and efficiently as possible

2. With each set of invitations (which are sent out to people in the order they signed up), we also send out a number of Fast Track invitations to everyone on the wait list. To qualify for a spot you need to know what specifications you want and you need to have the funds ready to go so that you can pay the deposit immediately when asked to. So even if you have place 500 on the wait list, your turn can come up quickly if you are prepared!

See the Made to Measure section for full information.

How do I order my Made to Measure guitar? Please send me the order form.

The Made to Measure guitars are subject to a wait list, and the order form is sent by invitation when your turn comes up. See the Made to Measure section for full information.

How can I pay the deposit for my Made to Measure order?

We do not take a deposit to sign up to the wait list. The deposit is charged only when your turn comes up. See the Made to Measure section for full information.

I would like a guitar with the following specifications: <XXX>. How much will it cost?

The price for Custom Shop guitars is added up interactively as you choose the features in the shop. The price for a Made to Measure guitar is calculated at the time of specification since each piece of wood and each part is purchased specifically for you. Some guideline prices can be found in the Made to Measure section.

I live in <country X>, why can’t I order from your website?

To be able to serve certain markets with service and support in the local language, as well as take care of shipping and import fee arrangements in the best possible way, we have chosen to set up exclusive distribution agreements in certain countries. Because of this, it is not possible to order guitars in our webshop with certain shipping destinations.

We are working very hard to come up with a good solution to provide custom guitars worldwide at a good price, and look forward to serving you better in the near future.

Can you tell me what the cost of guitar <X> in currency <Y> shipped to country <Z>, including the import fees is?

As you shop the .strandberg* store, you can put items in the cart, choose view cart and (on the lower left hand side of the screen) click the text that says “Calculate Shipping”. This will give you the shipping cost, and you can see your order total.

The rules around import fees and taxes are different in each country, so to make sure you get accurate information, we suggest you check with customs or FedEx/UPS in your country what your country’s rules are. The ITC tariff code for an electric guitar, in case you need it, is 9207.90.1000.

For up-to-date currency conversions, oanda.com is a good resource.

Features

Can I use custom tunings with my .strandberg*?

The .strandberg* EGS tuners are full range and tune the strings up from a completely slack state, so you can use any tuning you like.

What can you say about 0-frets? Why do you use them? Are there any drawbacks?

Using a zero fret is the most robust way of getting the same tone out of an open string as of a fretted string. Additionally, it ensures getting the correct string height at the headstock end, as opposed to a conventional nut that is cut to depth and that, when incorrectly cut, can lead to poor playability and tuning issues. We do use a fretwire for the 0-fret that is slightly taller than the remaining frets, because this generally leads to better playability and ease of setup. Lastly, [most of] our bridges are made from anodized aluminium, which is not electrically conductive. We ground the 1st string at the bridge, and the 0-fret grounds the remaining strings. The drawback of a 0-fret is that, despite there being a “nut” just behind it to secure the strings sideways, it can wear out. This is normal, and any skilled guitar technician will be able to replace it. Just make sure you use high quality stainless steel fretwire.

Can I get a tremolo on my fanned fret guitar?

A tremolo works its magic by effectively increasing and decreasing the tension of the string by moving the anchor point forward or backward. A so called fulcrum tremolo (like the .strandberg* EGS Pro Tremolo, Floyd-Rose™ tremolos and most others) has two pivot points around which a base plate rotates. This means that as the anchor point moves forward or backward, it also moves upward and downward. To adapt this to a fanned fret guitar, the upward/downward motion becomes extreme and not really practical. So, the short answer is no. The longer answer is yes, as long as the fan is quite subtle. We have recently developed a 6-string tremolo for a 0.5″ fan that works well, and we will be launching a 7-string tremolo for the same amount of fan.

For example Kahler™ and Steinberger™ utilize a different mechanism, where the anchor point of the string rotates independently of the bridge saddles. This does allow for a fanned fret construction, but also has the drawback of requiring the string to move back and forth over the saddle, possibly catching onto it and causing tuning issues. We have chosen to not use this design.

EverTune is brilliant, can I have it on my .strandberg*?

The entire .strandberg* concept rests on a headless design, low weight and perfect balance. Our own EGS hardware is an integral part of this concept, so we can’t use EverTune or any other bridges than our own.

Can I have True Temperament™ on my multiscale/custom scale/extended range guitar?

The True Temperament fretting system relies on a so called calibration for each unique scale length. We have invested in developing our own exclusive calibration for our 28″-26.5″ 8-string guitars, because we believe it is an optimal scale length/relationship for an 8-string guitar. Standard calibrations exist for 25.5″ 6- and 7-string guitars as well as 24.75″ 6-string and some more, and we can feature them on our Made to Measure guitars. In the future, we might invest in other custom calibrations for our fanned fret guitars. For more information, see http://www.truetemperament.com/

Do you make lefties?

We do make left-handed guitars as Made to Measure, which means that you can have pretty much any specification you want! During the spring of 2016, we are launching a lefty 7-string in the Boden OS line. We hope to complement that with a 6-string and 8-string later.

My battery drains quickly even when the cable is not plugged in/Even though I changed my battery, the output seems very low

There was an issue on the first shipment of the 2017 models that was not caught in time, and a few guitars managed to slip out the door with a short circuit. This can manifest itself in two different ways:
1. The battery drains quickly, even when the cable is not plugged in, or
2. The output signal is very weak.

The reason is that the connectors of the output jack are in connection with the cavity walls, and are shorted out by the electrically conductive shielding paint.

The short term solution on guitars that ship now is to use shrink tubing to ensure that the short circuit cannot happen. The longer term solution involves changing the manufacturing process to ensure that this condition is not present.

An immediate solution, if you are having this issue, is to simply re-orient the jack so that the relevant connectors do not risk touching the walls of the cavity, as the below pictures show.

IMG_5425IMG_5427

I have replaced the supplied EMG pickups with another brand, and there is a hum issue. Can it be solved?

EMG recommends to not include a string ground with their pickups, so when changing to another brand, it has to be added.

You can follow the instructions here: http://guitarworks.thestrandbergs.com/2009/10/24/ground-zero/ to create a string ground for the high E string.

The zero fret will ground the remaining strings. Depending on how your intonation is set up, you can usually nowadays get away with not grinding off any of the anodization, but simply wrap the ground wire around the front bridge screw of the high E, since the saddle spring will sit right on top of it.

There seems to be a grounding issue with my guitar. The buzz doesn’t disappear when I tough the strings, but it does disappear when I touch the switch or output jack. What can I do?

On the .strandberg* bridges, the ground connection is provided by a wire that goes from the control cavity and wraps around the front screw that fastens the bridge. There is a small spring that connects the head of the screw with the adjustable saddle of the bridge. The string rests on the saddle, and grounds the remaining strings through the 0-fret.

Several things can go wrong in this assembly:
1. Sometimes, there is a bad connection between the wire and the bridge screw.
2. Sometimes, the way that the guitar is intonated means that the spring doesn’t end up on the head of the screw, in which case some anodization must be ground off (see link below).
3. Sometimes, there is oxidization on the spring, and it doesn’t provide a good connection, in which case you can lightly sand each end of the spring to get clean surfaces.
4. Lastly, sometimes the spring gets stuck somewhere inside the bridge and actually doesn’t touch the saddle.

There’s a description of all this in an old blog article: http://guitarworks.thestrandbergs.com/2009/10/24/ground-zero/ This description refers to an older version of the bridge, where you would always ground off the anodization. In the current design, it (usually) works by providing ground through the bridge mounting screws.

If you have access to an ohm-meter, you can easily check the DC resistance from the string to any other metal part on the guitar, like the switch. It should be close to 0.

To correct this issue, start by removing the bridge and see if touching the head of the bridge mounting screw gets rid of the buzz. If it does, then the problem is with the string not connecting the screw with the saddle, and you can sand off the spring and stretch it carefully to make sure it has a connection.

Building

I have heard that I can make my own .strandberg*, how does that work?

The name .strandberg* is a registered trademark, so you can’t make your own .strandberg* guitar. BUT – from day 1 of operations, we have licensed many of our designs under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported license. This means, for example, that you can use the body shape and design features of the Boden shape and build a personal guitar based on it for non-commercial purposes. For more information, see our development blog at http://guitarworks.thestrandbergs.com/.

Please study the terms at http://guitarworks.thestrandbergs.com/2013/03/01/design-licensing-permissions/ and write an e-mail to us describing in your own words what you are allowed to and not allowed to do, as well as what you have to do, and you will get the permission.

Some instructions can be found here: http://guitarworks.thestrandbergs.com/2010/10/03/a-diy-egs-guitar/

Miscellaneous

Where are .strandberg* guitars made?

We make our Made to Measure guitars in Sweden. When we start the specification phase, we will work together to pick out materials from specialized instrument wood vendors that ensure high quality and correct humidity levels, etc. We work with vendors all over the world to find the right pieces, so the wood itself can come from anywhere. We aim to combine purchases for multiple guitars from each vendor to save on shipping costs and environmental impact, which sometimes means that the purchasing takes a little longer. Since we can tailor every aspect of the guitar to order, each guitar is a project of its own, including 3D modeling and CNC programming.

During a period of 2012 and 2013, Boden 7 and Boden 8 models were manufactured on a license by Strictly 7 Guitars in Ohio, USA. That license was subsequently revoked. Between 2013 and mid 2015, our Custom Shop was based at the Washburn Custom Shop in Illinois, USA, which unfortunately shut down after a decision by its owners US Music Corporation. They manufactured our Boden 6, 7, 8, CL7 as well as the Varberg and Masvidalien models.

Since mid 2015, our Custom Shop and Signature guitars, i.e. the Boden, and Varberg models as well as the Boden CL7 and Masvidalien are made in Sweden alongside the Made to Measure guitars. We have an ever increasing set of options for these guitars, and we keep some stock of materials around, to cut the delivery time. Each build of a particular model shares the same CNC programming, which drastically cuts the delivery time and cost, but is still built to order for a specific customer.

In early 2016, we launched the Boden J line. These guitars are premium guitars Made in Japan by Dyna Gakki. Due to considerable fluctuations in exchange rate, the Boden J line is now available only in Japan, although we did bring one batch to the rest of the world.

Our Production guitars, i.e. the Boden OS line, are made by World Musical Instruments in Korea. In terms of overseas production in this segment, they are by far the leaders, and supply many of the world’s leading manufacturers with great guitars. The materials that go into these guitars are of the exact same high quality as the other .strandberg* guitars, but is purchased in bulk, along with purchases for some of the biggest brands on the planet. There are no options available for these guitars – each one is made exactly like the one before and we don’t know in advance who the customer is.

All guitars share the same design and construction and high quality material. What makes the cost and delivery time different for each offering is simply the personal interaction in the ordering process, the available options on the guitar and the raw material procurement process.

How can I get an endorsement deal from .strandberg*?

We would be nothing without you players, and our artists supporting us, and getting the word out there. We are truly blessed by having an amazing roster of superb players that work with us. It never started with the artist asking “can you endorse me?”. It started with a conversation around the artist having seen and played a .strandberg* guitar and preferring it over other brands. Or sometimes, by way of introduction of a mutual acquaintance, we make sure that the artist can try a guitar out. There is a great article at Truth in Shredding about how things work in general, and that has tons of advise on how to proceed.

We look at our endorsements as partnerships where we work together to increase each others exposure – to spread the music or  knowledge about the brand to a wider audience. All of us need food on the table, and the endorsement is also a business relationship, where both parties must have something to gain.

So as an artist, you should bring to us the opportunity of exposure, for example through a large social media following, professionally produced videos, an extensive touring schedule, and so on. Great skill can be sometimes be enough – if we can find a diamond in the rough and help build an artist career, we would be thrilled! But we are a guitar company, and not a talent agency, so this will be the exception.

In return, we will work with you in varying degrees to provide you with tools of the trade (guitars), tour sponsorships, promotion, connections, clinics, etc.

We base our endorsement and collaboration agreements on the genuine desire to play .strandberg* guitars over other guitars. We don’t ask for exclusivity, but expect our guitars to be played because they meet your needs. If this does not hold, our agreement is null and void. We also expect that our values of innovation, quality, reliability, credibility and open communication are shared.

If you are interested in discussing this with us and don’t have a mutual friend who can introduce you, please put together some materials about yourself, your band(s) if applicable, samples of your playing, and so on and send to anr@strandbergguitars.com.

Do you have artist pricing? How can I support .strandberg* and start building a relationship?

Without formal endorsements, we are thrilled to be engaged with lots of players who share our values and want to spread the word. We don’t offer artist pricing per se, but in general, gigging artists are more concerned with playability that cosmetics, and we sometimes have guitars with small cosmetic defects that we can make available at a better price.

If you want to be part of the .strandberg* community, be sure to tag us (Strandberg Guitarworks on Facebook, @strandbergGuit on Twitter, @strandbergguitars on Instagram) when you post, and we will do our best to share your content in turn.

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